Cancellation policy

Subscription Cancellation Policy

Last updated: October 3, 2026

How Subscriptions Work

When you select a subscription option at checkout, your payment method is charged automatically at the frequency you chose (typically every 30 days) until you cancel. Subscribing gives you a discounted price compared to one-time purchases.

Cancelling Your Subscription

You may cancel at any time through:

To avoid being charged for an upcoming order, your cancellation must be received at least 24 hours before your next billing date.

Skipping or Pausing

You may skip or pause a delivery at any time through your account portal, provided you do so at least 24 hours before your next billing date.

Refunds on Subscription Charges

If a charge processes before your cancellation is confirmed, you may request a refund within 60 days under our standard Money-Back Guarantee by contacting support@essenceclinical.com.

Failed Payments

If a subscription payment fails, we may attempt to re-charge your payment method and will notify you by email to update your billing information.

Questions

Email: support@essenceclinical.com
Account portal: account.essenceclinical.com