Privacy policy

Privacy Policy

Last updated: October 3, 2026

Essence ("Essence," "we," "our," or "us") operates essenceclinical.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Directly from you:

  • Name, billing and shipping address, email address, phone number
  • Payment information (processed securely by Shopify — we never store card numbers)
  • Order history and communications with us

Automatically:

  • Device and browser information, IP address
  • Pages visited, time spent, referral source (via cookies and analytics)

From third parties:

  • Shopify and payment processors
  • Marketing and advertising partners

How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates and receipts
  • To respond to your questions and customer support requests
  • To send marketing communications (you can opt out at any time)
  • To improve our website and products
  • To comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share it with:

  • Shopify — our e-commerce platform
  • Payment processors — to process transactions
  • Shipping providers — to deliver your order
  • Marketing platforms — to show you relevant ads (you may opt out)
  • Legal authorities — when required by law

Cookies

We use cookies to support website functionality, remember your preferences and analyze traffic. You can control cookie settings in your browser.

Your Rights

Depending on where you live, you may have the right to:

  • Access, correct or delete your personal information
  • Opt out of marketing communications
  • Request data portability

To exercise any of these rights, contact us at support@essenceclinical.com.

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

Email: support@essenceclinical.com
Website: essenceclinical.com