Refund policy
Refund Policy
Last updated: October 3, 2026
At essence, we want you to love what you receive. If for any reason you don't, we've made our return policy straightforward and fair.
60-Day Money-Back Guarantee
You have 60 days from your delivery date to request a full refund. No need to send back empty or used bottles — just reach out.
To qualify:
- Product must have been purchased directly from essenceclinical.com
- Request must be made within 60 days of delivery
- Valid order number required
How to Request a Refund
- Contact us at support@essenceclinical.com with your order number and reason
- Our team will respond within 24–48 hours
- Refund is issued to your original payment method within 3–5 business days
- Bank processing may take an additional 5–10 business days
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us at support@essenceclinical.com within 48 hours of delivery with your order number and a photo. We'll send a replacement or issue an immediate refund.
Non-Qualifying Items
- Products not purchased directly from essenceclinical.com
- Items marked as Final Sale
International Orders
Customs duties and taxes are non-refundable. Contact us for country-specific guidance.
Questions?
Email: support@essenceclinical.com
Response time: within 24 hours, Monday–Friday
