Shipping policy
Shipping Policy
Last updated: October 3, 2026
Free Shipping
Free standard shipping on all orders of 2 or more bottles.
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation with tracking once your order ships.
Delivery Estimates
| Destination | Estimated Delivery |
|---|---|
| United States | 3–7 business days |
| Canada | 5–12 business days |
| Europe & UK | 5–14 business days |
| Australia & NZ | 7–16 business days |
| Rest of world | 8–20 business days |
Delivery times are estimates. Actual delivery may vary due to carrier delays, customs processing, weather or other factors outside our control.
Order Tracking
A tracking number is emailed once your order ships. Please allow 24–48 hours for tracking to activate.
Customs & Import Duties
International orders may be subject to customs fees and import duties determined by your local authorities. These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages resulting from an incorrect address.
Lost or Delayed Packages
If your order shows as delivered but has not arrived, please:
- Check with neighbors and around your property
- Wait 1–2 additional business days
- Contact your local carrier
- Email us at support@essenceclinical.com if the issue persists
Contact
Email: support@essenceclinical.com
Hours: Monday–Friday, 9am–6pm EST
